Refund Policy

Refund Policy

At Purple Origins, we take great care in delivering products that meet our quality standards. Due to the nature of our food products, we follow a limited return and refund policy to ensure safety and freshness.

1. Returns

We do not accept returns on food products once they have been delivered, for hygiene and safety reasons.

2. Eligible Cases for Replacement or Refund

We will offer a replacement or refund only in the following cases:

  • Product received is damaged or leaking
  • Incorrect product delivered
  • Product is missing from the order
  • Product is expired at the time of delivery

3. Reporting an Issue

To be eligible for a refund or replacement:

  • You must inform us within 24 hours of delivery
  • Share clear photos/videos of the issue
  • Provide your order details
  • Send your request to our support team

4. Resolution Process

Once your request is verified:

A replacement will be processed, or a refund will be initiated. Refunds will be processed to the original payment method within 5–7 business days.

5. Non-Eligible Cases

We do not offer refunds or replacements in the following cases:

  • Change of mind after purchase
  • Minor variations in taste, texture, or color (natural in food products)
  • Incorrect address provided by the customer
  • Delivery delays caused by courier partners
  • Product not liked

6. Order Cancellations

Orders can be cancelled only before dispatch. Once shipped, orders cannot be cancelled.

7. Contact Us

For any concerns or support:

Email: hello@purpleorigins.com

Brand: Purple Origins