All orders are processed within 1–2 business days
Orders are not processed on Sundays or public holidays
Once your order is confirmed, you will receive a confirmation notification

Standard delivery timelines: 3–7 business days
Delivery timelines may vary based on your location
We work with reliable logistics partners, but delays may occasionally occur due to external factors.

Shipping charges (if applicable) will be calculated at checkout
Any free shipping offers will be clearly communicated on the Website

Once your order is shipped, you will receive a tracking link via SMS/Email/WhatsApp to monitor your delivery.

Please ensure that your shipping address and contact details are accurate
Our delivery partners may contact you for successful delivery
If you are unavailable, re-delivery will be attempted as per the courier partner's policy

While we strive to deliver on time, delays may occur due to:

• High order volumes
• Weather conditions
• Logistics disruptions
• Remote location constraints

Purple Origins is not liable for delays caused by third-party logistics partners, but we will assist in tracking and support.

If your order arrives damaged, incomplete, or tampered:

• Report within 24 hours of delivery
• Share clear photos/videos for verification

We currently ship across India.
Some remote areas may have limited delivery availability.